JM4 Tactical Warranty & Returns Policy
Every JM4 Tactical holster is backed by a 30-day money-back guarantee on standard stock items, and most holsters carry a limited lifetime warranty. We stand behind the quality of every product we make in Texas, and we want you to carry with confidence knowing that we are here if something goes wrong. This page explains exactly what is covered, how to start a return or warranty claim, and what to expect throughout the process.
Looking for shipping information? Visit our Shipping Policy page for details on processing times, order tracking, address verification, and carrier information.
What Is JM4 Tactical's Return Policy?
We accept returns, exchanges, and replacements on stock, non-custom items within 30 days of receipt of your order. Refunds are issued less shipping and handling charges.
- The 30-day window begins on the date you receive your order.
- Refunds are processed less shipping and handling charges.
- Returns must be for stock, non-custom items. Most custom made-to-order products are not eligible.
- Approved returns on custom made-to-order items are subject to a 20% restocking fee.
Does JM4 Tactical Accept Returns on Custom Made-to-Order Products?
Most custom made-to-order products and all clearance items are not eligible for exchange or refund. Custom made-to-order items — including the RELIC Series, Two-Steps, and Belts — are not eligible for return or exchange under any circumstances. If you are unsure whether an item qualifies as custom made-to-order before purchasing, contact our customer service team prior to placing your order.
If a custom made-to-order return is approved as an exception, a 20% restocking fee applies.
What Items Are Non-Returnable?
The following categories are not eligible for return or exchange:
- Most custom made-to-order products
- RELIC Series Holsters
- Two-Step Holsters
- Belts
- Clearance items
- Any caps or apparel items
Does JM4 Tactical Offer a Lifetime Warranty on Holsters?
Most JM4 Tactical holsters are backed by our limited lifetime warranty. Please note that the Roughneck Holster carries a 1-year warranty, not a lifetime warranty. If an item becomes damaged or unusable outside of normal wear and tear, we will perform what we deem as either necessary repairs or a replacement, with proof of purchase. This warranty is limited — it is not an unconditional guarantee.
What the warranty covers:
- Damage or failure outside of normal wear and tear, with proof of purchase.
- We determine whether repair or replacement is the appropriate remedy.
- If replacement is needed, we replace with the exact same product and size — no changes to product or size.
Shipping responsibilities:
- Buyer is responsible for shipping the item back to JM4 Tactical.
- JM4 Tactical covers return shipping to the buyer after repair or replacement.
What Is Route Shipping Insurance and How Does It Affect My Order?
Route shipping insurance is automatically added to your cart at checkout to protect your order against loss, damage, or theft in transit.
If you keep Route insurance:
- If your product is lost or stolen in transit, contact us to start the replacement process.
- No changes to the product are permitted when processing a replacement.
If you remove Route insurance at checkout:
- JM4 Tactical is not liable for and will not refund or replace products that are lost, damaged, or stolen in transit.
- By selecting "no" on Route at checkout, you accept full responsibility for any transit-related loss or damage.
We strongly recommend keeping Route insurance active on your order.
What Is JM4 Tactical's Policy on Promo Codes and Free Items?
- Promo codes used to obtain free items or Daily Deals cannot be combined with other discount codes or promotional codes.
- One promo code per order applies to these promotions.
Please review your cart before completing checkout to ensure the correct code has been applied.
How Do I Start a Return, Exchange, or Warranty Claim?
To initiate a return, exchange, or warranty claim, contact our customer service team directly. Please have your proof of purchase available. Our team will confirm eligibility, provide return instructions, and walk you through the next steps.
Email: support@jm4tactical.com
Phone: (325)704-5015
Online: http://jm4tactical.com/contact-us/
Frequently Asked Questions: JM4 Tactical Warranty and Returns
Does JM4 Tactical offer a 30-day money-back guarantee?
Yes. We offer a 30-day return, exchange, or replacement window on standard stock, non-custom holsters from the date you receive your order. Refunds are processed less shipping and handling charges. Custom made-to-order products and clearance items are generally not eligible.
Does JM4 Tactical have a lifetime warranty on its holsters?
Most JM4 Tactical holsters carry a limited lifetime warranty. The Roughneck Holster is an exception — it carries a 1-year warranty. For all covered products, if your holster becomes damaged or unusable outside of normal wear and tear, we will repair or replace it at our discretion with proof of purchase. The buyer covers return shipping to us; we cover return shipping after repair or replacement is complete.
Can I return a custom made-to-order holster?
Most custom made-to-order products are not eligible for return or exchange. Custom made-to-order items — including the RELIC Series, Two-Steps, and Belts — are explicitly excluded from our standard return policy. If a custom return is approved as an exception, a 20% restocking fee applies.
What happens if my holster is lost or stolen during shipping?
If you purchased Route shipping insurance at checkout, contact us to begin the replacement process. No product changes are permitted on replacement orders. If you opted out of Route at checkout, JM4 Tactical is not liable for and will not refund or replace items lost, damaged, or stolen during transit.
If my holster needs to be replaced under warranty, can I choose a different size or style?
No. Warranty replacements are issued for the exact same product and size. No changes to the product are made at the time of replacement.
Can I use a promo code on top of a Daily Deal or free item promotion?
No. Promo codes used to obtain free items or Daily Deals cannot be combined with other discount codes or promotional codes.
Our Commitment to You
We have been building holsters in Texas for over 10 years. Every holster we produce is made from 100% Full Grain Grade A U.S. Steerhide and held to the standards we set from day one. Our warranty and return policy reflects that commitment. If you have a problem with your order, contact our customer service team and we will work through it with you.